FAQs
1. What services do you offer at your collision repair shop?
We provide a comprehensive range of services, including Collision Repair; Cosmetic & Structural, Bumper Repair, Paint Repair as well as Paint Correction and Buffing (for Swirls & Micro-Scratches caused by Carwashes and Dust), Windshield & Glass Replacement, Detailing, Insurance Assistance, Paintless Dent Removal, Vehicle Diagnostics & Calibration and as always, Lifetime Warranty on All Workmanship and Free Estimates.
2. Do you work with insurance companies?
Yes, we collaborate with all major insurance companies to streamline the repair process for our customers.
3. How long will it take to repair my vehicle?
The repair duration depends on the extent of the damage, specific repairs needed, and parts availability. We provide regular updates throughout the repair process.
4. How much will it cost to repair my vehicle?
Repair costs vary based on damage severity, required parts and materials, and labor. We ensure transparent pricing and will provide a detailed estimate before commencing work.
5. Do you offer a warranty on your repairs?
Yes, we stand behind our work with a warranty on all workmanship for as long as you own the vehicle. Parts carry the manufacturer's warranty. If any issues arise, bring your vehicle back, and we'll make it right.
6. How do I schedule a repair or get an estimate?
You can request an estimate or schedule a repair through our website's "Request an Estimate" feature or by calling us at +1 309-620-9500.
7. Can I check the status of my vehicle's repair?
Yes, you can check your repair status online through our "Repair Status" page, which provides real-time updates on your vehicle's progress.
8. Do I need to make an appointment, or do you accept walk-ins?
While appointments are recommended to ensure timely service, we do accept walk-ins during our business hours: Monday to Friday, 9:00 am – 5:00 pm.
9. Will you assist me with the insurance claim process?
Absolutely. We offer insurance assistance by guiding you through the claim process, communicating with your provider, and ensuring repairs are correctly documented per your provider’s guidelines.
10. What forms of payment do you accept?
We accept various payment methods, including American Express, Discover Card, MasterCard, Visa, checks, and debit cards.
11. Do you offer free estimates?
Yes, we provide free estimates to evaluate your vehicle's damage and offer a cost projection for repairs without any obligation.
12. Do you offer detailing services?
Yes, we provide interior and exterior detailing services to help maintain the overall quality and condition of your vehicle.
13. Can you replace my vehicle's glass?
Yes, we offer glass replacement services, including removing damaged vehicle glass, cleaning the area, and installing new glass to ensure safety and visibility according to manufacturer's standards.
14. What is paintless dent repair, and do you offer it?
Paintless dent repair is a method of removing minor dents and dings without altering the original paint finish. Yes, we offer this service.
15. What does your lifetime warranty cover?
Our lifetime warranty covers all workmanship for as long as you own the vehicle. If any issues arise related to our repair work, bring your vehicle back, and we'll address them at no additional cost.
16. Are the parts used in repairs covered under warranty?
Yes, all parts used in repairs carry the manufacturer's warranty.
Still have a question?
Our mission is to provide our customers with the highest quality repairs, exceptional service, and transparent pricing. Give us a call today to learn how we can help you!