Question 1

What services do you offer at your collision repair shop?

Accepted Answer

We provide a comprehensive range of services, including Collision Repair; Cosmetic & Structural, Bumper Repair, Paint Repair as well as Paint Correction and Buffing (for Swirls & Micro-Scratches caused by Carwashes and Dust), Windshield & Glass Replacement, Detailing, Insurance Assistance, Paintless Dent Removal, Vehicle Diagnostics & Calibration and as always, Lifetime Warranty on All Workmanship and Free Estimates.

Question 2

Do you work with insurance companies?

Accepted Answer

Yes, we collaborate with all major insurance companies to streamline the repair process for our customers.

Question 3

How long will it take to repair my vehicle?

Accepted Answer

The repair duration depends on the extent of the damage, specific repairs needed, and parts availability. We provide regular updates throughout the repair process.

Question 4

How much will it cost to repair my vehicle?

Accepted Answer

Repair costs vary based on damage severity, required parts and materials, and labor. We ensure transparent pricing and will provide a detailed estimate before commencing work.

Question 5

Do you offer a warranty on your repairs?

Accepted Answer

Yes, we stand behind our work with a warranty on all workmanship for as long as you own the vehicle. Parts carry the manufacturer's warranty. If any issues arise, bring your vehicle back, and we'll make it right.

Question 6

How do I schedule a repair or get an estimate?

Accepted Answer

You can request an estimate or schedule a repair through our website's "Request an Estimate" feature or by calling us at +1 309-620-9500.

Question 7

Can I check the status of my vehicle's repair?

Accepted Answer

Yes, you can check your repair status online through our "Repair Status" page, which provides real-time updates on your vehicle's progress.

Question 8

Do I need to make an appointment, or do you accept walk-ins?

Accepted Answer

While appointments are recommended to ensure timely service, we do accept walk-ins during our business hours: Monday to Friday, 9:00 am â€“ 5:00 pm.

Question 9

Will you assist me with the insurance claim process?

Accepted Answer

Absolutely. We offer insurance assistance by guiding you through the claim process, communicating with your provider, and ensuring repairs are correctly documented per your providerâ€™s guidelines.

Question 10

What forms of payment do you accept?

Accepted Answer

We accept various payment methods, including American Express, Discover Card, MasterCard, Visa, checks, and debit cards.

Question 11

Do you offer free estimates?

Accepted Answer

Yes, we provide free estimates to evaluate your vehicle's damage and offer a cost projection for repairs without any obligation.

Question 12

Do you offer detailing services?

Accepted Answer

Yes, we provide interior and exterior detailing services to help maintain the overall quality and condition of your vehicle.

Question 13

Can you replace my vehicle's glass?

Accepted Answer

Yes, we offer glass replacement services, including removing damaged vehicle glass, cleaning the area, and installing new glass to ensure safety and visibility according to manufacturer's standards.

Question 14

What is paintless dent repair, and do you offer it?

Accepted Answer

Paintless dent repair is a method of removing minor dents and dings without altering the original paint finish. Yes, we offer this service.

Question 15

What does your lifetime warranty cover?

Accepted Answer

Our lifetime warranty covers all workmanship for as long as you own the vehicle. If any issues arise related to our repair work, bring your vehicle back, and we'll address them at no additional cost.

Question 16

Are the parts used in repairs covered under warranty?

Accepted Answer

Yes, all parts used in repairs carry the manufacturer's warranty.

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Mid-Illini Collision Center